Improving Supervision for Frontline Jobs: A Massachusetts Case Study of Skilled Nursing Facilities

Report
The recently published report Improving Supervision for Frontline Jobs: A Massachusetts Case Study of Skilled Nursing Facilities , focused on Mass Senior Care’s pilot project to improve retention and job satisfaction for CNAs and other frontline staff. In partnership with the National Fund, SkillWorks and PHI International, Mass Senior Care tested an approach to improve job quality by investing in more effective supervision of frontline jobs. This pilot implemented a Coaching Approach to Supervision, developed by PHI, in five skilled
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