MassHealth has asked provider associations to send to its members the following message on utilization of robotics processing automation on the Provider Online Service Center (POSC)
MassHealth providers (including vendors and relationship entities) conduct day-to-day business with MassHealth electronically, via the Provider Online Service Center (POSC), point to point connectivity, and the Interactive Voice Response (IVR) system. All users must have an authorized MassHealth user ID and password to access these systems and must abide by the Virtual Gateway (VG) terms and conditions that each user attests to upon initial sign-on to any VG hosted application (e.g., POSC).
Please note, that each user is solely responsible for the use of their ID and should not share it with anyone. Sharing user IDs is a violation of the terms that each user has attested to. MassHealth monitors shared user ID activity on a regular basis. Any user ID that violates the Terms and Conditions may be subject to termination.
Additionally, each provider organization must be sure that access to the POSC is accurately maintained to ensure that only those persons that should have access to the organization’s data can view, submit, or receive information on behalf of the organization. This includes terminating user IDs once a staff person or affiliate has left your organization or terminated the affiliation. MassHealth encourages providers to establish and maintain a quarterly, semi-annual, or annual review of all user access to safeguard the organization’s MassHealth information.
If you have questions, please contact the MassHealth Customer Service Center at firstname.lastname@example.org or (800) 841-2900.