Skip to main content

Masthead

  • Member Login
  • Join Mass Senior Care
  • Contact
  • Search
    Advanced Search

Main navigation

  • About Us
    • Learn More About MSCA
    • Board of Directors
    • Staff Directory
    • Newsroom
      • Mass Senior Care Press Releases
      • Mass Senior Care in the News
  • Education & Events
    • Webinars / Education Programs
    • Education and Seminar Policies and Procedures
    • 2023 Annual Meeting and Trade Show
  • Member Resources
    • E-News Updates
      • Past Newsletters
    • Member Updates
    • Preferred Vendors
    • Coronavirus Information and Resources
    • COVID-19 Vaccine
    • Quality & Wellness Initiatives
      • Fight the Flu Campaign
      • The Massachusetts Healthcare Safety and Quality Consortium
      • Sepsis Smart
      • Care Transitions
      • Culture Change
      • End of Life Care
      • Falls Prevention
      • Reducing Off-Label Use of Antipsychotics
    • Labor and Workforce
    • Regulatory
    • Reimbursement
      • Nursing Facility Census
    • Policy Committees
    • Other Resources
      • MassMAP (LTC Mutual Aid Plan)
      • Activities Professional (MassCAP)
      • AHCA/NCAL Bookstore
  • Advocacy
    • Advocacy Center
    • Legislative Priorities
    • Respect & Protect Nursing Home Caregiver Wages
  • Careers
    • Career Opportunities
    • RCA Training Course
    • Care For The Aging
    • Find a Job
    • Members Post a Job
  • For Consumers
    • Care Options
    • Find A Facility
    • How to Choose a Facility
    • Health Care Planning
    • Our Senior Care
  • Foundation

Reminder for MassHealth Providers utilizing Bot Technology

Breadcrumb

  • Home
  • Member Resources
  • E-News Updates
  • Reminder for MassHealth Providers utilizing Bot Technology
September 1, 2022

MassHealth has issued the following reminder for MassHealth Providers utilizing Bot Technology: Organizations that are using a bot on the POSC that has been operational since prior to July 1, 2022, must register the bot and request approval from MassHealth no later than September 30, 2022.  If your organization is still operating a bot on the POSC after that date you will be out of compliance with MassHealth’s RPA policy and subject to monitoring and enforcement.

Please note, effective July 1, 2022, MassHealth requires that any/all organizations (providers, business partners, and relationship entities that utilize Robotics Processing Automation (RPA) tools (AKA bots) on MassHealth’s Medicaid Management Information System (MMIS) Provider Online Service Center (POSC) register the bot and request approval from MassHealth prior to the implementation of any bot technology.

It is important that existing bot users register the bot and request approval from MassHealth no later than September 30. These organizations should complete and submit the RPA Stage II Registration Form – Grandfathered Entities to MassHealth at functional.coordination@mass.gov.

Please refer to the Robotics Processing Automation (RPA) All Provider Bulletin 345 for more information regarding MassHealth’s RPA Policy or the mass.gov MassHealth Robotics Processing Automation (RPA) Policy web page at https://www.mass.gov/guides/masshealth-robotics-processing-automation-rpa-policy.

Please share this information If you have any questions regarding this RPA policy, please contact MassHealth at functional.coordination@mass.gov.

*If your point of contact for MassHealth is through a different vendor (Optum for LTSS providers, DentaQuest for dentists, Conduent for pharmacists, etc.), please follow up with those respective vendors to confirm the requested information above.

Upcoming Education & Events

calendar icon
Oct
12

October 12 at 10:00 am

Advancing Diversity, Equity, and Inclusion: Two Part Webinar Series

Nov
16

November 16 at 9:30 am

2023 Annual Meeting and Trade Show

View Entire Calendar

Find a Facility

Recent News

newspaper icon
October 2, 2023
MEMBER UPDATE
September 29, 2023
MEMBER UPDATE
View All Recent News

Find a Preferred Vendor

msca logo

Footer menu

  • Contact
  • Privacy Policy
  • Terms & Conditions

State Affiliate Of