Education | 800 South Street, Waltham
Apr 14, 2020 09:00am - Apr 14, 2020 12:00pm


Successfully Navigating the Informal Dispute Resolution Process (IDR),
the Independent Informal Dispute Process (IIDR) and Appeals to the Administrative Law Judge (ALJ)  

Tuesday, April 14, 2020
Mass Senior Care Office, Waltham, MA
9:00 am – 12:00 pm
(Registration begins at 8:30 a.m.)  

With the implementation of the Requirements of Participation (RoPs) and the new survey process in 2017, providers have experienced an increase in the number of deficiencies in both standard and complaint surveys. The Informal Dispute Resolution process (IDR), Independent Informal Dispute Resolution process (IIDR) and Appeals to an Administrative Law Judge are the only recourse providers have to dispute citations of federal deficiencies.  Being successful in the IDR, IIDR and/or Appeals process can have a multi-year impact on a provider’s future fines and sanctions and on the public presence of citations on Nursing Home Compare.  In addition, there are other consequences a provider may face due to deficiency citations.

However, many providers are unfamiliar with the IDR, IIDR and Appeals processes, including what can be disputed and/or appealed, what the process is to dispute and/or appeal and how to do this effectively.  This seminar will include an overview of the IDR, IIDR and Appeals process as well as tips to develop IDR, IIDRs and Appeals to effectively dispute deficiency citations.


  • Understand the IDR, IIDR and Appeals process
  • Identify key components of preparing a complete organized case for review.
  • Understand other potential consequences related to deficiency citations.

William Bogdanovich, President/CEO at Broad Reach Rehabilitation and Skilled Care at Liberty Commons. Bill was involved with the initial pilot IDR process and serves on the IDR and IIDR panel representing the provider community.

Anthony Cichello, partner at Krokidas & Bluestein LLP. His practice focuses on regulatory, compliance and litigation matters for individual and corporate clients in the health and human service fields.   

Helen Magliozzi, Director of Regulatory Affairs, Massachusetts Senior Care Association. Helen has served on the IDR and IIDR Panel for over 8 years representing Mass Senior Care.  

CEUs – 3.0
The Massachusetts Senior Care Association has qualified for “deemed status #NH-09015-007” from the Board of Registration of Nursing Home Administrators for Administrators.  This program also meets continuing education requirements for Nurses in Massachusetts. All paid registrants will receive a certificate of attendance.  

$80 per person for Mass Senior Care Members
$160 per person for Non-Members  

Cancellation Policy: 
Mass Senior Care must be notified in writing no later than 48 hours prior to the start of the seminar for a credit of equal amount to be issued to your Mass Senior Care account. No refunds will be given.  “No Show” attendees will be billed at the full registration fee. Cancellations should be emailed to

Massachusetts Senior Care Association
800 South Street, Suite 280
Waltham, MA  02453
(617) 558-0202

Parking: Use the parking garage to the left of the building. Take a left in the garage to access the upper levels.  There are ample handicapped parking spaces located directly in front of the building’s main entrance.  Please do not park in marked reserved spaces.

2020 Educational Partner