Massachusetts Senior Care Association

Consumers

How to Choose a Facility

Today, new care options are making it possible for seniors to be more active and independent than ever before. Because of the rehabilitative and restorative care provided by nursing facilities, nearly 60 percent of seniors who need our care are able to return home. At Mass Senior Care, we continue to lead the effort in offering older adults and people with disabilities precisely the care and community they need and want.

When assessing which facility will be best for you and your loved one, you should take the time to complete the following there step process:

  1. Locate a Facility 

    If inpatient skilled or rehabilitative care is needed, Mass Senior Care can help you identify facilities that meet the care needs of you or a loved one.

  2. Make a Visit

    There is no substitute for a personal visit! Plan to visit several nursing and rehabilitation facilities and talk with staff, residents, and families before you make a selection. When you tour a facility, ask to see the entire facility, including areas for specialized services such as rehabilitation therapy. Tour the dining and recreational areas, outdoor space, and shower and food preparation areas. Ask to speak with residents and family members about their experiences with the facility.

    In preparation for your tour, please review the follow tools:

     
  3. Check for Quality

    Take a look at how each facility you like has performed in recent quality rating tools. The Department of Public Health also measures consumer satisfaction through a survey of resident family members. In the most recent survey, nine out of ten family members said they would recommend their loved one’s nursing facility to others. The complete results are posted on DPH’s website.

    While reviewing the data, it’s important to remember that surveys represent a snapshot taken at one point in time, and that your personal visits and interviews with residents, staff and families provide the most valuable and current information.

Once you have chosen the facility that best meets your needs, it’s important to evaluate and understand your payment options.